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Can they shut me off in Massachusetts?
Short answer · Winter moratorium (financial hardship) · November 15 – March 15 (law)
Massachusetts law (M.G.L. c. 164, § 124F) bars gas and electric companies from shutting off heating service from November 15 to March 15 for customers who cannot pay because of financial hardship. You must certify your hardship to the utility, usually on its financial hardship form.
Who is protected
Residential customers who use gas or electric service for heat (or to run the heating system) and who meet the financial hardship standard in 220 CMR 25.01.
What to do in the next 48 hours
- Call your utility and ask for its Financial Hardship form. Return it quickly.
- Apply for fuel assistance (LIHEAP) at your local agency.
- If the utility refuses, call the DPU Consumer Division.
- Still stuck? Contact the Massachusetts Department of Public Utilities (free).
Not yet verified
- Massachusetts Legal Help reports that the DPU extended the moratorium in recent years (to April 1 in 2026). The 2026–27 dates have not been confirmed against a DPU order.
Frequently asked questions
Can my utility shut off my heat in Massachusetts during winter?
Massachusetts law (M.G.L. c. 164, § 124F) bars gas and electric companies from shutting off heating service from November 15 to March 15 for customers who cannot pay because of financial hardship. You must certify your hardship to the utility, usually on its financial hardship form.
Who is protected in Massachusetts?
Residential customers who use gas or electric service for heat (or to run the heating system) and who meet the financial hardship standard in 220 CMR 25.01.
What should I do first?
Call your utility and ask for its Financial Hardship form. Return it quickly.
Official sources
Last verified: . This is general information, not legal advice. Rules change, so confirm with your utility or state commission.
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